At Voice Era AI, we are committed to protecting your privacy and handling your data transparently and securely. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect We may collect and process the following types of data: a. Personal Information Name Email address Phone number Business details (if applicable) Any information you provide through forms or communication b. Usage Data IP address Browser type and version Pages visited and time spent Device information Referral source c. AI & Voice Data Depending on the services used, we may process: Audio recordings or voice inputs Transcriptions or generated speech outputs Training data provided by clients Important: You must only provide voice or audio data that you have the legal right and consent to use. d. Cookies & Tracking We use cookies and similar technologies to: Improve website functionality Analyse traffic Personalise user experience You can manage cookies through your browser settings.
2. How We Use Your Information We use your data to: Provide and deliver our AI and voice services Personalise and improve user experience Communicate with you (support, updates, offers) Analyse performance and optimise our platform Comply with legal and regulatory obligations
3. Legal Basis for Processing (UK GDPR) We process your data based on: Consent – when you opt in (e.g., marketing emails) Contractual necessity – to deliver services you request Legitimate interests – to improve services and prevent fraud Legal obligation – where required by law
4. Data Sharing and Disclosure We do not sell your data. We may share your information with: Service Providers (e.g., hosting, analytics, cloud platforms) Technology partners involved in AI processing Legal authorities, if required by law All third parties are required to handle your data securely and confidentially.
5. AI & Voice Data Responsibility Due to the nature of AI services: You are responsible for ensuring lawful use of any voice data provided You must obtain clear consent before using voice cloning or recordings We do not take responsibility for misuse of AI-generated voice content
6. Data Security We implement appropriate technical and organisational measures to protect your data, including: Secure servers and encryption Access controls Regular monitoring However, no system is 100% secure, and we cannot guarantee absolute security.
7. Data Retention We retain your data only as long as necessary to: Fulfil the purposes outlined in this policy Comply with legal obligations Resolve disputes and enforce agreements You may request deletion of your data at any time.
8. Your Rights (UK GDPR) You have the right to: Access your personal data Correct inaccurate data Request deletion (“right to be forgotten”) Restrict or object to processing Data portability Withdraw consent at any time To exercise your rights, contact us at the details below.
9. International Data Transfers Some of our service providers may be located outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as: Standard Contractual Clauses (SCCs) Data protection agreements
10. Third-Party Links Our website may contain links to external sites. We are not responsible for their privacy practices.
11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of our services indicates acceptance of the updated policy.